Privacy Policy | Detours

Important Notice.

If you do not agree with any part of these terms, please do not use our website.

At DeTours, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you contact us or use our services. It applies to all enquiries made via our website, email, or other direct communication. We encourage you to read this policy carefully and contact us if you have any questions.

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Who We Are.

Business Owner: Ian McCutcheon Email: travel@detours.co.uk

Address: 28 Friars Way, Drumlyon, Enniskillen BT74 5NR

We act as the data controller for the personal information you provide.

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What Information We Collect.

We may collect and process the following personal data:

●Name ●Email address ●Phone number ●Tour details ●Any other information you provide when contacting us

How we collect this data:

●When you email us directly ●When you communicate with us regarding bookings or enquiries ●During the process of providing our services. We do not intentionally collect sensitive personal data.

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How We Use Your Personal Information

We use your information to:●Respond to enquiries and provide quotes ●Plan and deliver Tour services ●Communicate with you about your booking ●Maintain business records ●Comply with legal or regulatory obligations We do not use your data for marketing unless you have given clear consent.

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Legal Basis for Processing

We process your personal data based on:●Contract: To provide services or respond to your enquiry ●Legitimate interests: To manage our business operations and communications ●Legal obligation: Where required for accounting or legal compliance Where consent is required (e.g. marketing), you can withdraw it at any time.

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When We Share Personal Data

We treat your data confidentially and do not sell or rent your information. We may share data with:●Service providers (e.g. accountants or software providers)●Professional advisers where necessary ●Authorities if required by law All third parties are required to respect the security of your data.

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Where We Store and Process Data

Your data is primarily stored within the UK and European Economic Area (EEA).Where third-party services are used (e.g. email or accounting systems), we ensure appropriate safeguards are in place.

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How We Secure Personal Data

We take appropriate measures to protect your information, including: ●Secure email and device access ●Limiting access to personal data ●Using trusted software providers ●Keeping systems and processes up to date.

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How Long We Keep Your Data

We retain personal data only as long as necessary: ●Enquiry data: retained for a reasonable period in case of follow-up ●Customer data: retained for the duration of the service and for legal/accounting purposes

When no longer needed, data is securely deleted.

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Your Rights

Under GDPR, you have the right to:●Access your personal data ●Request correction of inaccurate data ●Request deletion of your data ●Object to processing ●Withdraw consent (where applicable)●Lodge a complaint with the Information Commissioner’s Office (ICO)To exercise your rights, please contact us using the details below.

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How to Contact Us

If you have any questions about this Privacy Policy or your data, you can contact:

Email: travel@detours.co.uk

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Our website may use basic cookies for functionality and performance. Where required, a cookie consent mechanism will be implemented to allow users to manage their preferences.

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Updates to This PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page.